Legal
Privacy Policy
Last updated: June 2026
This policy explains how Domaincraft Innovations collects, uses, and protects your personal information when you use our website or services.
1. Information We Collect
Information You Provide
When you contact us through our website, book a discovery call, or request a proposal, we collect information you provide directly — including your name, email address, company name, and any details about your project.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, pages visited, and how you interact with our site. This information is used to improve our website and understand how visitors use it.
Cookies and Tracking
We use cookies and similar tracking technologies to provide analytics and improve our website experience. You can control cookie preferences through your browser settings. We may use analytics tools such as Google Analytics to understand website traffic.
2. How We Use Your Information
Service Delivery
We use your contact information to respond to your enquiries, schedule discovery calls, deliver project proposals, and communicate about ongoing engagements.
Business Communications
With your consent, we may send you relevant information about our services, case studies, or insights that may be valuable to your business. You can opt out at any time.
CRM and Operations
We use CRM tools (including HubSpot) to manage client relationships and track engagement history. This helps us provide better, more personalised service.
Analytics and Improvement
We analyse website usage data to understand how to improve our content and user experience. This data is aggregated and does not personally identify you.
4. Data Security
Security Measures
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Limitations
No method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
Retention Period
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information for active business relationships is retained for the duration of the relationship plus a reasonable period thereafter.
Deletion Requests
You may request deletion of your personal information by contacting us at hello@domaincraft.com. We will respond within a reasonable timeframe, subject to any legal obligations to retain certain information.
6. Your Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.
Opt-Out
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Data Portability
Where applicable, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
GDPR and Regional Rights
If you are located in the European Economic Area, UK, or other jurisdictions with data protection laws, you may have additional rights under applicable legislation, including the right to object to certain processing and to lodge a complaint with a supervisory authority.
7. Third-Party Links
External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the 'Last Updated' date at the top of this page. Continued use of our website after such changes constitutes your acceptance of the updated policy.
9. Contact Us
Questions or Requests
If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at: hello@domaincraft.com
For privacy enquiries, contact us at hello@domaincraft.com